Best Buy Withholds $30 From Customer With Receipt
It seems that the spirit of Christmas ends precisely on December 25th in Auburn Hills, MI. Deb Clark, a woman who bought a copy of Batman: Arkham Origins as a Christmas gift, was shorted half of the $60 value of the game when she tried to return it earlier today — with a receipt.
According to Clark, the game was purchased shortly after its October 25th release as a holiday gift for her daughter, but ended up duplicated. When Clark attempted to return the game to Best Buy the day after Christmas, she was told she would need the receipt to complete the refund. She returned to Best Buy with the receipt in tow after a bit of digging, but was then told that the store would not honor returns for holiday purchases made prior to November 3rd. Clark had picked up her copy of Batman: Arkham Origins on October 29th, less than a week prior to the start of the Best Buy seasonal return policy.
Clark asked to speak with a manager, who then repeated the same policy and informed her there was nothing he could do. Upon Clark pointing out that, as a manager, he had the ability to override that policy, the manager agreed — but told her he was choosing not to do so. His offer instead was to treat the transaction as a “receiptless return,” despite the fact that the receipt was indeed present. A “receiptless return” (which Clark had previously been told Best Buy doesn’t even do) allegedly grants the customer the item’s lowest sale price in the last 30 days. This resulted in Clark only recovering half of the money she’d spent on the video game.
“I feel like I’ve been robbed,” Clark said of the incident. “I’m standing there with the receipt right in front of them, and this man tells me that he COULD help me, but that he wasn’t going to. Whatever happened to the season of good will?”
I visited the store in question and was able to speak with a manager about the incident, but he refused to give me his name, let alone allow me to name him in this article. The unnamed manager stated that Best Buy’s policy had been “more than generous” and that the company would never wrongfully withhold money from a customer.
Clark intends to contact Best Buy’s corporate offices about the incident.
I am in no way affiliated with Best Buy (although if I had been, this article wouldn’t even exist because I’d have given the refund) and all statements of events are as told by Deborah Clark. Batman: Arkham Origins is the property of WB Montreal, and I’m sure the Dark Knight would’ve given the refund, too.